Sales & Service Excellence Workshop
Investigate the art of creating a great memory for your customers through all of the touch points of excellent customer service. The workshop will provide strategy and inspiration in creating a great service culture.
This workshop will be presented in partnership with the ARA Retail Institute. ARA Retail Institute programs are designed and facilitated by industry leading specialists to ensure they are practical, current and relevant to the needs of the retail industry.
Is this workshop for me?
This half day workshop has been specifically designed for retail businesses who are wanting to improve their sales skills and customer service experience. Ideally suited to retail business owners, managers and sales staff.
The workshop will cover:
Defining your service as your product
Understanding customer choice
Managing growing expectations in the world of service
Creating 6 critical customer moments.
About your presenter: Rebecca Mutch
Rebecca has over 15 years experience in designing and delivering high quality retail training programs with an innovative and results-driven approach. Her passion lies in adapting contemporary retail best practice into specific brand contexts to create highly engaging programs that make learning easy, and blends her extensive experience in retail with her focus on people development to create programs that align personal effectiveness with business KPIs.
This workshop has very limited spots available, so to ensure you don't miss out, book early.
Book and pay online and receive a discount! Use promo-code: EDUJULY17
Food and refreshments will be provided.
To register for this event, you will need to login into your account. All members have had accounts created for them, so if you are unsure of your login details or would like to register a staff member who is not currently list under your business please contact the NGIV office on (03) 9576 0599.